A) Lì – your personal choice è a product designed and conceived by Thinking Woman. The websitewww.thinkingwomansrl.comè ownedà by Thinking Woman.
B) TW è the’abbreviation of the companyà Thinking Woman srl.
1.1. These General Terms and Conditions are intended to govern the’purchase of Products, made at a distance, via the web, from the Sitewww.thinkingwomansrl.com.
1.2. Owner of the Site è Thinking Woman SRL, with registered office in via Francesco Gallina 13, 20008 Bareggio in the province of Milan, enrolled in the Register of Companies of Milan,C.F. / P.IVA 10975660969, R.E.A. MI2570087.
1.3. By the’expression “Customer” is meant the natural person who makes the’purchase, referred to in this contract, for purposes not referable to the’commercial or professional activity possibly carried out.
1.3. The’expression “Supplier” means the person as identified above or the person selling the goods through the websitewww.thinkingwomansrl.com.
2.1. Hereby, the Supplier sells and the customer purchases at a distance, through telematic means, the tangible movable goods presented and offered for sale on the websitewww.thinkingwomansrl.com.
2.2. All purchases of Products made through the Site by users accessing it. All purchasesare governed by these General Conditions nonché by the Italian Consumer Code (Legislative Decree no. 206/2005), section II Distance Contracts (Articles 50 – 67) and by the Italian rules on electronic commerce (Legislative Decree no. 70/2003).
2.3. With the conclusion of the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to observe these General Conditions.
2.4. The Customer, therefore, è must read carefully, before making any purchase transaction, these General Conditions that TW makes available to him also in order to allow him to reproduce and store them in compliance with the provisions of’art. 12, 3° paragraph of Legislative Decree 70/2003.
2.4. TW, owner of the website www.thinkingwomansrl.com, may change, at any time and without notice, the content of the General Conditions. The General Terms and Conditions published on the Site at the time the Customer sends the purchase order itself shall apply to each and every Purchase Agreement.
3.1.www.thinkingwomansrl.comè a telematic site for the sale of cosmetics, beauty products for body care and related accessories in general under the exclusive Lì brand; belonging to the companyà Thinking Woman srl.
3.2 All Products offered are detailed on the Site.
3.3 The visual representation of the Products on the Site, has indicative value and normally corresponds to the’photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, on the part of TW, about the’exact correspondence of the image depicted on the Site with the actual Product; and this, with particular regard to its actual dimensions and/or the chromatic aspects of the Products and/or packaging.
3.4 In the event of any difference between the image and the written product sheet, the description of the product sheet shall always prevail.
4.1. The Customer canò purchase the Products, detailed on the Site within the respective sections by product category, as described in the relevant information sheets contained in the Site, respecting the technical access procedures illustrated therein.
4.2. For the purchase of Products, Customer shall fill in and send to TW the order form in electronic format available on the Site, following the instructions therein. Purchase orders must be exactly filled out in every part.
4.3. The Customer shall place the selected Products in the ’appropriate “Shopping Cart” and, after choosing the courier and viewing and accepting the contribution for delivery costs, may proceed to the purchase.
4.4. Once this operation has been completed, the Customer will display a screen containing a summary of the purchase order, including delivery charges, with a request for further confirmation to the purchase procedure.
4.5. Following the display of the summary, the Customer shall select the desired type of payment and send the order by clicking on the appropriate button.
5.1. The publication of the Products displayed on the Site constitutes an invitation addressed to the Customer to make a contractual proposal of purchase. The order sent by the Customer has the value of a contractual proposal and implies full knowledge and full acceptance of these General Conditions.
5.2. Each Purchase Contract entered into between TW and Customer shall be deemed concluded with the sending by TW of the acceptance of the order to Customer’s e-mail address. Such confirmation message shall indicate an “Order Number”, to be used in any subsequent communication with TW. The message will re-propose, in addition to the information required by law, all the data entered by the Customer who undertakes to verify their correctness and to promptly communicate any corrections. Possible additional expenses determined by errors in the data not reported in a timely manner, will be the sole responsibility of the Customer.
5.3. È it is possible that there may be occasional unavailability of the Products offered, in which case, if the Products chosen by the Customer are not, in whole or in part, available, the order will be sent with the available products after sending notice to the Customer about the unavailable products.
5.4. TW may’discretely accept or not accept the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason whatsoever, including compensation, in the event of non-acceptance of the order itself.
5.5. In particular, TW reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency (e.g. as a result of anomalies in transactions or means of payment on the part of the Customer).
All prices of the Products TW offers are clearly indicated on the Site and are inclusive of VAT. Delivery charges are properly highlighted at the time of the order. The cost of each shipment may vary depending on the mode of delivery and payment as well as the destination and the total amount of the order.
7.1. TW will issue an invoice for the purchased Products when the Products are handed over to the carrier for shipment, sending it by e-mail to the Customer. For the issuing of the invoice, the information provided by the Customer is valid. After the invoice has been issued, no variation of the data will be possible.
7.2. Payment for the purchased Products shall be made by credit card, PayPal.
The accepted credit cards are: Visa, Visa Electron and Mastercard.
PayPal, an eBay group company, is a fast and secure payment system.
Once the order has been completed and PayPal has been chosen as the payment method, the purchaser will be redirected to the PayPal site, where he can access his account by entering his personal e-mail address and password.
After registration, it is possible to proceed with payment via PayPal without having to re-enter the data, also for subsequent purchases.
By choosing to pay via PayPal, the amount is charged directly to the credit card (Visa, Visa Electron, Mastercard) or prepaid card (PostePay) assigned. PayPal protects the buyer's information as no financial information is passed on.
A confirmation e-mail will be sent by PayPal for each transaction carried out using this method.
Please note that the amount of the order is debited from your PayPal account when the order is taken over by the courier. When placing the order on the Website, an authorisation request will simply be made to check availability on the Customer's PayPal account, without any charge.
If the order is cancelled, the amount shall be refunded to the Customer's PayPal account.
8.1. TW agrees to deliver the Goods without undue delay and in any case no later than thirty days after the conclusion of the contract. The delivery of the Products will be made by courier, and the timing will vary depending on the destination. However, the terms indicated at the time of the purchase order are indicative.
8.2. TW delivery to all countries indicated on the Site and delivery will take place without appointment.
8.3. No liability, for any reason whatsoever, may be charged by Customer to TW in the event of any delay in the fulfillment of the order or delivery of the Products covered by the Purchase Agreements.
8.4. The ordered Products will be sent to the postal address specified by the Customer. Upon delivery of the Products by TW to the assigned courier, an e-mail confirming the shipment will be sent to Customer.
8.5. The termination of the contract and the amount of the refund will be communicated by e-mail. The refund amount will be credited to the means of payment used by the Customer for the purchase.
8.6 At the time of delivery of the Products by the courier appointed by TW (i.e. at the time of collection at the pick-up point), the Customer è required to scrupulously check:
a) That the packaging is not damaged or altered.
b) The product is not opened.
c) That the number of pieces in delivery corresponds to what is indicated in the transport document.
8.7. Any damage to the packages and Products or the mismatch in the number of pieces/packages or indications must be immediately contested by the Customer, who may contact TW through Customer Service specifying the order for which such misunderstandings have occurred.
8.8. Cases of force majeure, unavailability of means of transportation, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to be borne by TW, shall entitle TW to split, postpone or cancel, in whole or in part, the scheduled delivery or terminate the Purchase Agreement. In such cases, TW shall be responsible for promptly and adequately notifying TW of its determinations to the e-mail address indicated by the Customer and the latter shall be entitled to a refund of any price already paid, excluding any further claim, for any reason whatsoever, against TW.
9.1 TW canò issue any coupons, promotional codes or coupons, identified by an alphanumeric code that willà be sent by e-mail, or by other computerized and non-computerized means, to the beneficiary of the promotion.
Each promotional code may entitle the recipient to a fixed discount, percentage or make active a promotion for the purchase of products on www.thinkingwomansrl.com. Such value è unchallengeable and at the sole discretion of TW. Under no circumstances may promotional codes be converted into cash.
9.2 The promotional code may be used by the Customer when purchasing products and the system will automatically update the final amount of the order net of the corresponding discount.
To have access to this promotion, the code must’be entered in the appropriate field before the conclusion of the order. If, for any reason, the Customer fails to provide the promotional code at the time of purchase, this discount cannot be claimed in any way once the payment is confirmed.
The customer will not be able to claim the discount
9.3 Promotional codes are NOT cumulative with each other but, where expressly indicated, can be used with any sales or other commercial initiatives already active on the site. Fixed discount coupons are not scalable and must be used in a’lump sum. In some cases, promotional codes, may only be used when a certain spending threshold is reached.
9.4 TW reserves the option, at its sole discretion, to cancel any promotional code at any time, even before its expiration date, without prior notice and without having to justify why and/or to invalidate promotional codes to Customers who misuse them, without any right to indemnity or compensation.
10.1. The Customer has the right to withdraw from the contract, without giving reasons, within 14 days.
10.2. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and designated by the carrier, acquires physical possession of the goods. In the case of a contract for multiple goods ordered in one order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by the carrier, acquires physical possession of the’last good.
10.3. To exercise the right of withdrawal, the Customer è must inform TW (of its decision to withdraw from the contract by means of an explicit statement sent by e-mail to’[email protected]
10.4. To comply with the withdrawal period, è it is sufficient for the Customer to send the communication regarding the’exercise of the right of withdrawal before the expiration of the withdrawal period.
10.5. If Customer withdraws from this contract, all payments it has made to TW will be refunded excluding delivery costs.Such refunds will be made using the same means of payment used by Customer for the initial transaction, unless otherwise expressly agreed;
Refunds mayò be suspended until receipt of the goods and check by TW that the goods conform to be returned.
10.6 The Customer è must return the goods to Thinking Woman srl, Via Francesco Gallina 13, Bareggio Milano (MI) without undue delay and in any event within 14 days from the day on which he communicated his withdrawal from this contract. The deadline è is met if the Customer returns the goods before the expiration of the 14-day period. The direct costs of returning the goods will be borne by the Customer. The Customer è be liable only for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
10.7. The Customer will not be able è in any case to exercise the right of withdrawal in the case of sealed goods that are not suitable to be returned for hygienic or health protection related reasons and have been opened after delivery.
11.1. The Products offered on the Site comply with national and EU legislation. The images and colors of the Products posted on the Site may differ from the actual ones due to the local settings of the systems and/or tools used to display them.
11.2. In case of lack of conformityà of the purchased Products with respect to the description published on the Site and in case of a faulty or defective Product, the Customer shall be entitled to an immediate refund of the non-conforming good, after sending notice by email to’[email protected]
11.3 Followed by communication from the staff of TW with the’indication of the mode of reimbursement.
11.4. In any case, the provisions on the legal warranty of conformity of goods, provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Artt.102-135)
All notices or complaints, if any, by the Customer against TW with respect to the Purchase Contracts, shall be communicated through the appropriate means present within the Site.
All trademarks (registered and unregistered), as well as any and all works of genius, distinctive signs or designations, images, photographs, written or graphic text and more generally any other intangible asset protected by the laws and international conventions on intellectual and intellectual and industrial property, reproduced on the Site shall remain the exclusive property of TW and/or its assignors, without the Customer deriving any right over them from access to the Site and/or the conclusion of the Purchase Agreements. Any use, even partial, of the same è is prohibited without the prior written authorization of TW, in whose favor all related rights are exclusively reserved.
15.1 These General Terms and Conditions and any and all contracts entered into with the Customer are governed by Italian law, without prejudice to the application of EU legislation and international treaties, when applicable, as well as national consumer protection legislation.
15.2 For any dispute relating to the’interpretation, execution, validityà or effectiveness of these General Conditions and any contract entered into with Customers will be competent, the court of the place of residence or domicile of the consumer, if located in Italy.
15.3 In any case, the Customer mayà preliminarily attempt conciliation by availing himself/herself of the online dispute resolution procedure on the European Online Dispute Resolution (so-called ODR) platform, by accessing the following address: https://ec.europa.eu/odr.